July 16, 2020
VIA RAIL TRAIN SERVICE TEMPORARILY SUSPENDED BETWEEN MONTRÉAL AND SENNETERRE JULY 17 AND 19
MONTRÉAL, July 16, 2020 – Due to operational constraints related to weather forecasts in the concerned regions, VIA Rail Canada (VIA Rail) unfortunately has to cancel the services of trains 601 and 603 to Jonquière and Senneterre (departure from Montréal on July 17) and return trains 602 and 606 from Jonquière and Senneterre to Montréal on July 19.
We apologize for any inconvenience this situation may cause.
All passengers with reservations affected by suspension of services will be contacted and reimbursed automatically.
Alternatively, customers may contact the VIA Customer Centre by email at firstname.lastname@example.org or by phone at 1-888-VIA-RAIL (1-888-842-7245), TTY 1-800-268-9503 (hearing impaired). Due to the current situation related to COVID-19, the VIA Customer Centre is open daily from 7 a.m. to 8 p.m., and it may take some time to speak with an agent due to a reduction in staff.
Wearing a mask is required at all times in our stations and on board VIA Rail trains.
Wearing a mask over the nose and mouth is one more way we can protect one another and will help us safeguard the travel experience of our customers and employees. As we start to ramp up service levels in response to the growth in demand, all enhanced health safety measures introduced during the pandemic will be maintained, including enhanced cleaning, pre-boarding screening of travellers, modified onboard services, and reduced capacity in each car to allow for greater physical distancing and minimize the risks.
VIA Rail continues to adjust its operations and deploys a strict protocol of sanitary measures on board its trains, in its stations, maintenance centres and call centres in response to the pandemic and in order to minimize the spread of COVID-19.
Furthermore, we constantly remind our passengers and employees of the importance of following the recommendations of public health authorities, to avoid non-essential travel, practice physical distancing as much as possible, and to rigorously follow good hygiene practices (wash hands often with soap and water for at least 20 seconds, cough or sneeze into a tissue or the bend of their arm, avoid touching their eyes, nose or mouth without first washing their hands).
Passengers will be denied boarding our trains if they are experiencing symptoms similar to a cold or flu (fever, cough, difficulty breathing) or if they have been denied boarding for travel in the last 14 days due to medical reasons related to COVID-19.
We continue to monitor the developments of COVID-19 and we remain in close contact with public health agencies and the federal and provincial governments.
The most recent updates are available on our website.
About VIA Rail
As Canada’s national rail passenger service, VIA Rail (viarail.ca) and all its employees are mandated to provide safe, efficient and economical passenger transportation service, in both official languages of our country. VIA Rail operates intercity, regional and transcontinental trains linking over 400 communities across Canada, and about 180 more communities through intermodal partnerships, and safely transported over 5 million passengers in 2019. The Corporation has been awarded five Safety Awards and three Environment Awards by the Railway Association of Canada since 2007. Visit the “About VIA Rail” section at https://www.viarail.ca/en/about-via-rail.