March 19, 2020

LATEST VIA RAIL UPDATE IN RESPONSE TO COVID-19

MONTRÉAL, March 19, 2020 – In light of a significant reduction in passenger volumes as well as the most recent recommendations of the public health authorities across the country reinforcing the importance of social distancing, VIA Rail Canada (VIA Rail) announces service changes effective Monday March 23, which will be in place until further notice. This will allow VIA Rail to better deploy its resources and equipment in order to further protect the health and safety of its passengers and employees.

« These new measures we are announcing today are difficult, but the current situation is exceptional and calls for an exceptional response. Protecting the health and safety of our passengers and employees continues to be our focus so we are adjusting our operations to ensure we minimize the propagation of COVID-19 when traveling with VIA Rail. As a public service, we do what we can to maintain some of our services in the best possible conditions for as long as possible to help facilitate travel along the Corridor and on regional routes. » declared Cynthia Garneau, president and chief executive officer of VIA Rail.

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SERVICES STARTING MARCH 23

ROUTES

SERVICES

Québec City-Montréal-Ottawa

22*/28* and 33/39*

Montréal-Ottawa-Fallowfield

33/39* and 22*/28

Toronto-Kingston-Montréal

64/68* and 63*/669*

Toronto-Kingston- Ottawa

643*/59 and 52*/48

Toronto- London-Windsor

72*/78 and 71/75

Toronto-London- Sarnia

1 departure per day maintained in both directions (trains 87-84)

Senneterre-Jonquière

One round trip per week

Sudbury-White River

One round trip per week

Winnipeg-Churchill

All trains are operating

The Ocean (Montréal-Halifax)

 

Suspended until May 1st

 

The Canadian (Toronto-Vancouver)

Prince Rupert-Prince George-Jasper

* Some stops have been added on some trains. This information is subject to change without notice.

 

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ON BOARD

 

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IN STATIONS

  • VIA Rail’s Business lounges will be closed.
  • Restaurants in VIA Rail owned stations will be closed and customers will only have access to vending machines where available. 

 

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FLEXIBILITY FOR OUR PASSENGERS

For maximum flexibility, we have extended our cancellation policy to include all travel through May 31, 2020. Passengers can cancel or modify their reservation at any time prior to departure and receive a full refund in addition to not incurring any service charges, regardless of when they purchased their ticket. This includes all travel up to and including May 31, 2020, as well as any travel after May 31, 2020, if their outbound train is on or before May 31, 2020.

 

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REMINDER

Passengers showing symptoms similar to a cold or a flu (fever, cough, breathing difficulties) are asked not to travel aboard VIA Rail. If those symptoms develop on board, they are asked to immediately report it to one of our employees.

VIA Rail continues to closely monitor the development of COVID-19 and we remain in close contact with public health agencies and the federal and provincial governments 

The most recent updates are available on our website. 

 

About VIA Rail

As Canada’s national rail passenger service, VIA Rail (viarail.ca) and all its employees are mandated to provide safe, efficient and economical passenger transportation service, in both official languages of our country. VIA Rail operates intercity, regional and transcontinental trains linking over 400 communities across Canada, and about 180 more communities through intermodal partnerships, and safely transported over 5 million passengers in 2019. The Corporation has been awarded five Safety Awards and three Environment Awards by the Railway Association of Canada since 2007. Visit the “About VIA Rail” section at https://www.viarail.ca/en/about-via-rail.

 

VIA RAIL CANADA WILL BE PUBLISHING REGULAR MEDIA UPDATES TO KEEP ITS CUSTOMERS AS WELL AS THE GENERAL PUBLIC INFORMED ABOUT ITS RESPONSE TO THE COVID-19 PANDEMIC. PLEASE VISIT OUR MEDIA CENTRE TO GET THE LATEST INFORMATION